UCM feature Configuration (Users Privilege custom)

UCM feature Configuration (Users Privilege custom)

Users Privilege custom

#1Amine @August 30, 2021 09:31 Hi Mustapha, Thank you for contacting Grandstream Networks EMEA support center Can you please clarify if you what you need to achieve is configuring user accounts for the agents with restricted access to CDR and call recordings ? Thanks. Best regards,

#2Mustafa @August 31, 2021 16:26 yes but restricted access call recordings thanks amine

#3Yasmine @August 31, 2021 17:53 Hello Mustapha, When creating the user account, you may select which uner Maintenance - > User Management -> Custom Privilege then you can leave the CDR and CDR recordings from the list to prevent the user from having access to these tabs. Best regards,

#4Mustafa @August 31, 2021 18:01 I don't want to create a new user I want the same extension to be logged in with limited access to call recordings because the agent is a call center agent he must access web dashboard of the Ucm with same extension

#5Yasmine @September 01, 2021 09:18 Hi Mustafa, Please note that this is not possible, when the extension is logged in successfully via its password to its user portal it will show the CDR and personal file for this extension. Best regards,

#6Mustafa @September 01, 2021 10:09 so its not possible to modify this privilege ? and there's no customization for that ?

#7Yasmine @September 01, 2021 10:14 Yes that the case dear Mustafa. Best regards,

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